Refund policy

Returns

We want you to be happy with your watch. You can return an item within 14 days of the day you receive it, as long as it meets the conditions below.

Conditions for a return

  • The watch is unworn and unused, in the same condition you received it.
  • It is returned with its original box, packaging, papers and warranty card, with any protective films and tags still attached.
  • The bracelet or strap has not been resized or altered, and no links have been removed.
  • The serial number and details match the item we sent you.

Items we cannot take back

  • Watches that show signs of wear, scratches, damage or alteration after delivery
  • Items with missing parts, box or papers
  • Personalized or custom-made items

Damaged, defective or wrong items

If your order arrives damaged, does not work, or is not what you ordered, contact us within 14 days of delivery. We will arrange the return at our cost and send you a replacement or a full refund, including the original shipping cost.

How to start a return

  1. Email us at [EMAIL] with your order number and the reason for the return. Photos help if the item is damaged.
  2. We will reply with return instructions. Please do not send the item back before we approve it.
  3. Pack the watch securely in its original packaging and use a tracked and insured shipping service.

Return shipping

For change-of-mind returns, the customer pays the cost of shipping the item back to us. Original shipping fees are not refunded unless the return is because of our error, a damaged item or a defect. International customers are also responsible for any customs duties and import taxes, which we cannot refund.

Refunds

Once we receive and inspect the returned watch, we will let you know whether the refund is approved. Approved refunds are sent to your original payment method. For cash on delivery and bank or wallet transfer orders, we will refund you by bank or wallet transfer. Your bank or card provider may need extra time to show the money in your account.

Exchanges

If you would like to exchange a watch for another model or color, contact us within the 14-day return period. Exchanges depend on stock availability and any price difference.

Warranty claims

Warranty repairs and replacements are covered in our Terms of Service.

Your legal rights

This policy does not affect your statutory rights under the consumer protection laws that apply to you.

Contact us

Email: [EMAIL]